CRM + Marketing automation for
Spa Massage Pet grooming Beauty
business.

Smiley automates check-in and marketing workflow, allowing local business owners to focus on building better relationships with their customers.

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More 5-star reviews on Google and Facebook, making you stand out against competitors.
Create win-back campaigns for slipping away customers or loyalty campaigns for your VIP customers.
Through Smiley's text-based one-on-one conversation, your customers feel you are always there when they need you.
Make your promoters work! Smiley helps you design a refer-a-friend program that encourages loyal customers to promote your business.
Smiley helps you enhance front desk efficiency. Not only that, you also capture your visitors' detailed information.

This is Jenny, your customer.

Jenny arrives

at your store.

Jenny fills in an intake form

and signs on it.

When Jenny leaves, she gets a text message

asking for feedback.

Jenny gives a positive feedback

, and she shares the feedback as a 5-star rating

on review sites.

Jenny also receives a coupon

for leaving the feedback.

Jenny is happy

,
Smiley sends referral page

for her to share.

Jenny returns

to use the coupon and brings

her friends.

This is Jenny, your VIP.

Trusted by hundreds of businesses

Wait, there's more

1. Collect data

Visitor management

Smiley helps you enhance front desk efficiency. Not only that, you also capture your visitors' detailed information.

2. Analyze

CRM platform

Smiley manages your customers, records their activities, and segments them based on their behaviors.

3. Action

Marketing automation

Smiley offers feedback, next-visit coupon, referral features that help run your marketing automatically.

Visitor management

Customer data collection

Through check-in form, Smiley helps you collect useful information from your customers, enabling more personalized services.

Custom intake form

Not only does Smiley help you collect basic customer information, you can add and customize your own intake form to easily collect more information.

Legal document signing

Visitors will read and sign your agreement form on-site, and they will receive a copy of the agreement instantly after signing.

Digitalize document

With agreement being digitalized, Smiley remembers visitors who have signed the agreement. They are only prompted to re-sign if you’ve edited your agreement since their last visit.

Employee assignment

You can assign therapists or technicians to a new visitor and track the Net promoter score® of the workers to improve services.

Visitor management dashboard

Time to get rid of paper visitor logs, Smiley's cloud-based visitor management system displays your visitor data on a real-time dashboard, enhancing your front desk efficiency.

Marketing

Customer satisfaction

You want all your customers to be your promoters. Join many big companies like Apple and PayPal to use NPS® to measure customer satisfaction.

5-star reviews

Smiley intelligently guides your adovocates to write 5-star reviews on Google, Facebook, making you stand out against competitors.

Repeat purchase

Smiley's coupon automation rewards a customer for first-time visit, encouraging first-time visitors to become regulars!

Refer-a-friend program

Make your promoters work! Smiley helps you design a refer-a-friend program that encourages loyal customers to promote your business.

Personalized coupon

You can send personal coupons to individual customers, making your customers feel they are important.

SMS campaign

You can send blast SMS campaigns to your subscribers, which are collected using Smiley's check-in feature.

CRM platform

Insightful analytics

Smiley's dashboard shows you insightful analytics, such as repeat visits rate, NPS score, active vs slipping away customers, etc., helping you make better decisions.

CRM platform

Smiley manages your customers, records their activities, and segments them based on their behaviors.

One-on-one chat

Through Smiley's text-based one-on-one conversation, your customers feel you are always there when they need you.

Customer segment

Smiley helps you filter your customer using various attributes of the customers such as check-in behaviors, tags, NPS, etc.

What our customers say about us

We use Smiley daily. It is definitely one of the best tools we've purchased. My 5-star reviews increased nearly 200%! It really works!

Wendy, owner of Merlot Spa in West Covina, CA

We care about our customers very much! Smiley helps us gather valuable feedbacks which give us insights into what our customers think about us. And, their customer service is terrific. Yilin has been so helpful.

Barbara, owner of Ms Slim in Rowland Heights, CA

I can't say enough about them. I was one of the early users of Smiley, I was hesitated at first, but thinking back, using Smiley was one of the best decisions I've ever made!

Michael, owner of Sumi Beauty Station in Hacienda Heights, CA

I've been using Smiley since the day I opened my store. I absolutely love it! It helps me not only collect 5-star reviews, but also prevent bad reviews posting to Yelp. Smiley alerts me bad reviews before they going to Yelp, and I can send personal coupons to customers right from the inbox in Smiley.

Yulong, owner of Ironmaya Pet Grooming in Arcadia, CA

We have at least 30 customers each day, it became a nightmare for our front-desk to check-in the customers manually. Thank you, Smiley! I am no longer worried about having to check-in so many customers.

Sam, owner of Sam's SPA in Las Vegas, NV